Isomass Scientific Inc. has built its reputation by providing quality service to mass spectrometer users in Canada since 1981. That commitment to customer service continues today.

In addition to instrument sales, Isomass is committed to providing customers with experienced field service and knowledgeable technical support.

Peter Stow joined Isomass in July of 1994 to take over the service side of the business so that company founder, Nik Binder, could concentrate on instrument sales. Peter has over 25 years of international field service experience on V.G. and Finnigan instruments. With his exceptional technical expertise, proven trouble-shooting abilities, and extensive experience, Peter is the cornerstone of the Isomass field service team.

In 2001 Feroz Alam and Norm St-Jean joined the Isomass service team. Feroz brought with him 15 years of international field service experience on a wide range of Perkin Elmer analytical instruments, including ICP-mass spectrometers. His technical expertise and analytical abilities have become an important asset to the Isomass service team.

Norm St-Jean is fluently bilingual in French and English and brings to Isomass excellent customer service and computer technical experience. He came to the Isomass team from Bell Nexxia Business Centre where he worked as a Technical Agent, installing hardware, configuring and administering servers, and providing technical support for business customers. Norm adds a wealth of computer knowledge and problem-solving skills to the Isomass service team.

In 2004 Hugo Cornejo joined the Isomass service team, bringing with him more than 4 years of IRMS and ICPMS experience as a field service engineer for Analytical Control, Inc. the exclusive Finnigan dealer in Mexico. Hugo also spent 11 years as a field service engineer in the hydro industry before making the transition to Finnigan instruments. Hugo’s instrument knowledge and broad technical expertise are a welcome addition to the Isomass service team.

Timothy Oare joined the Isomass service team in 2006, bringing with him a chemical technology education with solid applications experience gained working in a biochemistry lab using Mass Spec to characterize protein and peptides in Alberta. Tim also managed a lab in New Zealand and Australia specializing in LC systems. Tim’s interest in servicing and repairing scientific instruments has led him in a new career direction. We are pleased that Tim has chosen to build his new career as a member of the Isomass service team.

With the rapid expansion of instrument sales in recent years, new operators are often inexperienced and require ongoing technical support. That support is available to Isomass customers by telephone (toll free) and email for the life of the instrument(s).